Shipping Policy

At Modern Hydrogen, Inc., we are committed to processing and shipping your orders as efficiently as possible. This Shipping Policy explains how orders are handled, shipped, and delivered when you shop with us.

1. Shipping Destinations

We currently offer shipping within the United States.

If you are unsure whether we can deliver to your location, please contact our customer support team before placing your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding major U.S. holidays.

Please note:

• Orders are not typically processed or shipped on weekends or public holidays.

• Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

• Orders containing multiple products may require additional handling time.

You will receive a shipping confirmation email with tracking information once your order has been shipped, when tracking is available.

3. Estimated Delivery Time

After an order has been shipped, the estimated delivery time is generally 5–10 business days.

Delivery times are estimates and may vary depending on:

• Your shipping destination.

• Carrier transportation schedules.

• Weather conditions.

• Holiday periods and seasonal demand.

• Other circumstances beyond our reasonable control.

Actual delivery times may be longer than estimated. We cannot guarantee an exact delivery date unless specifically confirmed.

4. Shipping Costs

Available shipping methods and applicable shipping fees will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, package weight, and selected shipping method.

Any applicable shipping promotions or free shipping offers will be displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking system to update after the shipping confirmation is sent.

If your tracking information has not updated for an extended period or you have questions about your shipment, please contact us by email.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify your:

• Full name.

• Street address and apartment or suite number.

• City, state, and ZIP code.

• Contact information, where required.

If you need to correct your shipping address, contact us as soon as possible. We can only make changes before the order has been processed or shipped.

We are not responsible for delivery problems caused by incomplete or incorrect addresses provided by customers, except where required by applicable law.

7. Product Packaging and Handling

We take reasonable care when preparing orders for shipment.

Our products may include bathroom grab bars, bathroom stools, shower seating accessories, and laundry mesh bags. Packaging methods may vary depending on the product's size, shape, and handling requirements.

Customers should inspect their packages upon delivery and check that all ordered items and components are included.

8. Delayed, Lost, or Missing Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.

• Asking household members or neighbors whether they received the package.

• Contacting the shipping carrier for additional delivery details.

If you still cannot locate your package, please contact us with your order number so we can review the situation and assist you.

If a package is confirmed lost during transit, we will work with the carrier to investigate and determine an appropriate resolution.

9. Damaged or Incorrect Items

Please inspect your order after delivery.

If your package arrives damaged, or if you receive an incorrect or defective product, contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the packaging and affected product, if applicable.

We will review your request and provide appropriate assistance, which may include a replacement or refund in accordance with our Return and Refund Policy and applicable law.

For bathroom safety products, do not install or use any item that appears damaged, unstable, or defective.

10. Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or shipping.

Once an order has been shipped, it generally cannot be canceled or redirected. You may refer to our Return and Refund Policy for applicable return options.

11. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us:

Business Name: Modern Hydrogen, Inc.

Email: [email protected]

Business Address:

20300 Woodinville Snohomish Rd., Suite B
Woodinville, WA 98072
United States

Website: https://uixzym-a3.myshopify.com/

Thank you for shopping with Modern Hydrogen, Inc. We appreciate your business and look forward to serving you.