Refund policy

Return and Refund Policy

At Modern Hydrogen, Inc., customer satisfaction is important to us. We want you to feel confident when shopping for bathroom safety accessories and household products on our website. If you are not completely satisfied with your purchase, please review the return and refund terms below.

1. Return Period

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, the item must generally meet the following conditions:

Be unused and in its original condition.
Be clean and free from damage, stains, or signs of use.
Include its original packaging, accessories, and any included components.
Be accompanied by proof of purchase or a valid order number.

For hygiene and safety reasons, bathroom stools, bath safety accessories, and laundry mesh bags that have been used, washed, installed, or otherwise handled in a way that makes them unsuitable for resale may not be eligible for return, except where required by applicable law.

2. Non-Returnable Items

The following items may not be eligible for return:

Products that have been used, washed, or damaged after delivery.
Items missing original components, accessories, or packaging.
Products damaged due to improper installation, misuse, or failure to follow product instructions.
Items returned outside the eligible return period.

This policy does not limit any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the product and any damage, if applicable.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution.

For bathroom safety products, please discontinue use if you notice damage, instability, or a defect that could affect safe operation.

4. How to Request a Return

To start a return, contact our customer support team:

Email: [email protected]

Please provide your order number and the reason for the return.

Our team will review your request and provide return instructions if your item qualifies. Please do not send items back before receiving return authorization and instructions from us.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or the return is otherwise required by law:

Customers are generally responsible for return shipping costs for change-of-mind returns.
Original shipping fees are generally non-refundable.
If the return is due to our error or a confirmed product defect, we will provide appropriate return or resolution instructions.

We recommend using a trackable shipping service for returned items. We cannot guarantee receipt of items without tracking information.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed after approval.
Your bank or payment provider may require additional time to post the refund.

Shipping fees and other non-refundable charges, where applicable, will be excluded from the refund unless otherwise required by law.

7. Exchanges

If you need a replacement or exchange, please contact us by email. Exchanges are subject to product availability and approval.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We can only cancel an order before it has been processed or shipped. Once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation. In that case, you may request a return in accordance with this policy.

9. Product Safety and Proper Use

Bathroom safety accessories, including grab bars and bathroom stools, should be installed and used according to the manufacturer's instructions and product specifications.

Customers should check installation requirements, weight limits, mounting surfaces, and product condition before use. A product should not be used if it is loose, unstable, damaged, or improperly installed.

Returns resulting from improper installation, misuse, or failure to follow product instructions may not be eligible for a refund, except where required by applicable law.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Business Name: Modern Hydrogen, Inc.